Pam accidentally brings lice into the office and lets Meredith take the fall, while Dwight vows to destroy the parasites. Meanwhile, Jim has a fantastic day in Philly wooing a potential business associate, and Phyllis, Nellie and Kevin meddle in Darryl’s love life.
A documentary crew arrives at the offices of Dunder Mifflin to observe the employees and learn about modern management. Manager Michael Scott tries to paint a happy picture, while sales rep Jim fights with his nemesis Dwight and flirts with receptionist Pam.
When Michael takes over conflict resolution duties from HR, chaos ensues at Dunder Mifflin.
Michael is in trouble once again as Jan busts him for declaring it's "Movie Monday" where everyone watches a movie and neglects work. Angela pushes Dwight to make a move on Michael's job while Pam and Jim find creative ways to waste time.
In a special hour long episode, Ryan returns to Scranton with a plan to bring Dunder Mifflin into the digital age by launching a new website – Dunder Mifflin Infinity. Michael is worried about ageism and attempts to win back clients using old fashion business skills. Relationships are on the forefront as Ryan returns to an eager Kelly, Jim and Pam are outed to the office, and Angela is still upset with Dwight about her cat.
Dunder Mifflin decides to produce an ad, but things go awry when Michael hijacks the production. Dwight is busy also – exploring Second Life, an online website.
Michael goes on a speaking tour of the other branches to explain Scranton’s relative success, accompanied by his driver, Pam. Back at the office, Dwight and Jim – now heads of the party planning committee – forget a birthday, with severe consequences. Meanwhile, Andy falls for someone he should not.
10 years ago, Michael promised a group of 3rd graders he would pay for their college tuition if they graduated. Now comes time to pay, and he can’t do it. At the office, Dwight’s “Employee of the Month” idea gets Jim in big trouble.
Sabre's CEO wants the Scranton branch to have one manager, and Michael voluntarily steps down and lets Jim become the boss when he finds out that salespeople make more money. However, he soon comes to regret the decision.
An emergency call from Helene forces Jim to abandon Michael at a gas station restroom, and Holly, Erin, and Dwight set out to rescue him. Gabe becomes offended at submissions to caption Pam's latest work of art.