When Michael burns his foot with his George Foreman mini-grill, he requires the entire office staff to work around his new injury. When the workers aren’t so keen on obliging, Michael gets angry and calls in a man in a wheelchair to put out the message that disabled people are people too. Meanwhile, Dwight acts stranger than usual, acting really nice and helpful towards Pam. It isn’t until the end of the day when everyone realizes that the car accident Dwight was in earlier that day gave him a concussion (but was overshadowed by Michael’s dramatization of his own burn), and Jim and Michael immediately take him to the hospital. Needless to say, Michael doesn’t appreciate the extra attention that the doctors and nurses pay Dwight.
Dwight must confront his fear of public speaking when he is named Dunder-Mifflin’s Salesman of the Year. To prepare for a big convention where he is set to give a speech, Dwight turns to Michael to guide him in his quest to conquer the fear. Meanwhile, Pam gets wrapped up with wedding plans, but Jim has plans of a different sort: an escape route out of Dunder-Mifflin and Scranton, at least for long enough so that he doesn’t have to witness Pam’s wedding. While all of this is happening, the staffers battle it out over control of the thermostat.
Andy returns to the office after several weeks of anger management training, determined to make a fresh start with all the Dunder Mifflin employees. Meanwhile, it's safety training day in the office, and Michael and Dwight are on a mission to illuminate the true dangers of the workplace. Staff amuse themselves with a series of office-related bets.
A job opening at Dunder Mifflin's corporate offices has Michael, Jim, and Karen in New York City competing against one another, leaving Dwight in charge of the Scranton branch.
Dwight and Jim are shocked when they get the results of the annual customer survey report. Pam and Jim decide they want to spend every minute together using their bluetooth phones. Meanwhile, Angela and Andy pick an unusual location for their wedding.
Phyllis’ Moroccan-themed holiday party goes up in flames when Meredith’s hair catches on fire and Michael is forced to deal with the accident. Meanwhile, Dwight corners the market on the hottest toy of the Christmas season.
Michael is upset when he becomes the butt of all the office jokes after he falls in a koi pond. Andy and Pam go out together on some cold calls, and everybody mistakes them as a married couple.
When Darryl takes an idea to corporate over his head, Michael freaks out. Everyone in the office is in a competitive mood as the Halloween costume contest gets underway. Meanwhile, Pam tries to get the truth out of Danny about their dating history.
Michael could not be happier when Toby has to take a leave of absence and corporate sends Holly Flax to cover for him. Pam is forced to do a second Christmas party after Michael wants the party to be on the day Holly returns to Scranton. Meanwhile, Jim regrets agreeing to a snowball fight with Dwight.
The new manager, Deangelo Vickers, has everyone hoping to make good first impressions: Andy finds himself awkwardly typecast while Jim and Pam worry that they've come on too strong. Only Dwight is apathetic about the new leader.